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Grievance Officer

Designated Grievance Officer for CSVN — Corporate Services Vendor Network, as required by Indian IT Rules, 2021.

Designated Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Information Technology Act, 2000, CSVN — Corporate Services Vendor Network has designated a Grievance Officer to address complaints from users.

Contact Details

Name: Sachin Ambekar Designation: Grievance Officer Email: grievance@csvn.in Phone: +91 87939 32827 Address: Nigdi, Pimpri-Chinchwad, Pune, Maharashtra, India

Response Timelines

As required by the IT Rules, 2021:

StageTimeline
Acknowledgment of complaintWithin 24 hours
Resolution of complaintWithin 15 days

What You Can File a Grievance About

The Grievance Officer handles complaints related to:

  • Inaccurate or misleading vendor listings
  • Content that violates our Terms of Service
  • Copyright or intellectual property violations
  • Privacy violations or misuse of personal information
  • Fraudulent vendor activity
  • Harassment or abuse by any user
  • Any other violation of IT Rules, 2021

How to File a Complaint

Email your complaint to grievance@csvn.in with:

  1. Your full name and contact details
  2. Description of the issue
  3. URL(s) of the specific content or listing
  4. Evidence (screenshots, documents, if applicable)
  5. Expected resolution — what you want us to do
  6. Declaration that the information provided is accurate

What Happens After You File

  1. Acknowledgment — You receive an email confirming receipt within 24 hours.
  2. Investigation — Our team reviews the complaint, contacts relevant parties if needed.
  3. Decision — We determine the appropriate action (remove content, warn vendor, suspend listing, etc.).
  4. Resolution — You receive a written decision within 15 days.
  5. Appeal — If you disagree with the outcome, you can escalate to the Grievance Appellate Committee (gac.gov.in) as per IT Rules, 2021.

For Complaints About Specific Vendors

If your complaint is about a specific vendor’s conduct, please note:

  • CSVN is a directory platform and is not a party to any transaction between you and a vendor.
  • We can remove a listing if it violates our Terms, but we cannot mediate commercial disputes.
  • For commercial disputes, contact the vendor directly or approach consumer forums.

Data Protection Complaints

For complaints about how your personal data is handled, you may also contact:

  • Our Privacy Officer: privacy@csvn.in
  • Data Protection Board of India — under the DPDP Act, 2023

Report Incorrect Information

For routine corrections (wrong phone number, outdated address, etc.), email report@csvn.in. These are typically resolved faster than formal grievances.

Last Updated: 26 September 2026

CSVN — Corporate Services Vendor Network is owned and operated by Sachin Ambehar, based in Nigdi, Pimpri-Chinchwad, Pune, Maharashtra, India.